***Please note that the return acceptance doesn’t guarantee a refund or an exchange. Īll returns of online purchases must be mailed to the following address. If your return has been accepted***, please send the parcel with the Return Form (EN) / formulaire de retour (FR). Content on this site is for reference purposes only.įor all returns, please send an e-mail to You’ll receive a reply within 3 business days. The product packaging or product color may differ from what is displayed on the screen. In case you receive a wrong item, you have 7 calendar days upon receipt of your purchase to notify us.ĭisclaimer: Please note that manufacturers may alter their ingredient lists or information on their packaging. You are responsible for the shipping and handling charges of your returns unless the wrong item was sent by mistake. We will notify you by e-mail address associated with your account once your return has been processed. Items purchased online must be returned by mail to our Service Centre within 14 calendar days upon the receipt date indicated on the delivery service tracking system. Hera Beauty reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason. Original cash register receipt is required to process the exchange. Hair tool, such as irons and dryers, can be returned for an exchange within the warranted time if it’s a defect.
Above items are not eligible for a return due to hygienic issues. Hera Beauty wants to ensure our customers the items they purchase are brand new. Cosmetics & tools (lipsticks, foundations, brushes, scissors, etc.).Items that could be worn (Wigs, Ponytails, Buns, Clip-in Hair, Leggings, Wig caps, etc.).Hera Beauty does not offer price adjustment for any product. Refund will be applied to the original method of payment. Items without proof of purchase will not be accepted for a refund or an exchange. No tearing, no bending, no untying, and no removing of any material included in the original packaging) for your return to be processed. Item and its packaging should not be tampered with in any way (ex. Returned items found to be used, damaged, not in their original state, or not in resalable condition will not be processed. The FINAL SALE ITEMS listed below are neither refundable nor exchangeable.Īll Items must be returned unopened in their original packaging with all tags intact. You can only exchange your in-store purchases at the store. If you are not satisfied with your purchase, you may return it for a refund for online purchases. We want you to be satisfied with your purchase, but if you decide to return, we’re here to help.
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